Your Business,
Powered By AI
Your Business,
Powered By AI
Your Business,
Powered By AI
We assess, design, implement, and secure your AI — from
readiness discovery to fully deployed agents, custom micro-
apps, and Shadow AI monitoring.
We assess, design, implement, and secure your AI — from readiness discovery to fully deployed agents, custom micro- apps, and Shadow AI monitoring.
We assess, design, implement, and secure your AI — from
readiness discovery to fully deployed agents, custom micro-
apps, and Shadow AI monitoring.
5+
5+
AI service tracks
AI service tracks
1wk
1wk
Typical discovery timeline
Typical discovery timeline
21+
21+
Years in managed IT
Years in managed IT
0 lock-in
0 lock-in
Platform-agnostic approach
Platform-agnostic approach
Ai Services Philosophy
Ai Services Philosophy
Ai Services Philosophy
Our proven approach to AI for your business.
Our proven approach to AI for your business.
Our proven approach to AI for your business.
We don't sell software — we build capability. Every engagement starts with a structured discovery phase to understand your organization before any tools are selected. We identify the right AI, configure it correctly, train your team to use it responsibly, and stay engaged to support you throughout.
We don’t sell software — we build capability. Every engagement starts with a structured discovery phase to understand your organization before any tools are selected. We identify the right AI, configure it correctly, train your team to use it responsibly, and stay engaged to support you throughout.
We don’t sell software — we build capability. Every engagement starts with a structured discovery phase to understand your organization before any tools are selected. We identify the right AI, configure it correctly, train your team to use it responsibly, and stay engaged to support you throughout.
Ai Services Focus Areas
Ai Services Focus Areas
End-to-end AI services built for real organizations.
End-to-end AI services built for real organizations.
End-to-end AI services built for real organizations.
AI Readiness Assessment
AI Readiness Assessment
Stakeholder interviews, use-case mapping, and a written discovery report that becomes your AI roadmap. We identify the right tools before you buy anything.
Stakeholder interviews, use-case mapping, and a written discovery report that becomes your AI roadmap. We identify the right tools before you buy anything.
Platform Onboarding & Configuration
Platform Onboarding & Configuration
We handle environment setup, user provisioning, role assignment, and initial platform configuration so your team can start working with AI immediately.
We handle environment setup, user provisioning, role assignment, and initial platform configuration so your team can start working with AI immediately.
Custom Micro-App Development
Custom Micro-App Development
Purpose-built AI-powered apps designed around your specific workflows — not off-the-shelf. We scope, build, test, and deliver applications your team will actually use.
Purpose-built AI-powered apps designed around your specific workflows — not off-the-shelf. We scope, build, test, and deliver applications your team will actually use.
Agent Procurement & Setup
Agent Procurement & Setup
We advise on, purchase, and configure AI agents for sales, support, marketing, and operations — then hand them off to your team fully operational.
We advise on, purchase, and configure AI agents for sales, support, marketing, and operations — then hand them off to your team fully operational.
Workflow Automation
Workflow Automation
We design and build automations that connect your existing tools, eliminate manual work, and let AI handle the repetitive so your people handle the meaningful.
We design and build automations that connect your existing tools, eliminate manual work, and let AI handle the repetitive so your people handle the meaningful.
We design and build automations that connect your existing tools, eliminate manual work, and let AI handle the repetitive so your people handle the meaningful.
Training & Responsible Use
Training & Responsible Use
We advise on, purchase, and configure AI agents for sales, support, marketing, and operations — then hand them off to your team fully operational.
We advise on, purchase, and configure AI agents for sales, support, marketing, and operations — then hand them off to your team fully operational.
AI Security & Shadow AI Monitoring
AI Security & Shadow AI Monitoring
Discover which AI tools your employees are already using — with or without approval. We audit your environment, surface unauthorized usage, and build the governance controls to manage AI safely across your organization.
Discover which AI tools your employees are already using — with or without approval. We audit your environment, surface unauthorized usage, and build the governance controls to manage AI safely across your organization.
Ai Security & Governance
Ai Security & Governance
Your employees are already
using AI. Do you know which tools?
Your employees are already using AI. Do you know which tools?
Your employees are already
using AI. Do you know which tools?
Shadow AI, the unauthorized, unmanaged use of AI tools by employees, is one of the fastest-growing sources of data exposure for organizations. Most companies find out about it after a problem occurs. We help you get ahead of it.
Shadow AI, the unauthorized, unmanaged use of AI tools by employees, is one of the fastest-growing sources of data exposure for organizations. Most companies find out about it after a problem occurs. We help you get ahead of it.
WHAT'S AT RISK WITHOUT MONITORING
WHAT’S AT RISK WITHOUT MONITORING
Confidential data leaving your organization
Confidential data leaving your organization
Employees paste contracts, financials, and client data into public AI tools with no visibility into where that data goes or how it's retained.
Employees paste contracts, financials, and client data into public AI tools with no visibility into where that data goes or how it’s retained.
Unvetted tools driving business decisions
Unvetted tools driving business decisions
Consumer-grade AI outputs are being used to draft proposals,
respond to clients, and inform strategy often with no accuracy standards or accountability.
Consumer-grade AI outputs are being used to draft proposals,
respond to clients, and inform strategy often with no accuracy standards or accountability.
Compliance and liability exposure
Compliance and liability exposure
HIPAA, SOC 2, and other frameworks increasingly require
demonstrated control over where data is processed. Shadow AI
creates gaps you may not know exist.
HIPAA, SOC 2, and other frameworks increasingly require
demonstrated control over where data is processed. Shadow AI
creates gaps you may not know exist.
No policy = no protection
No policy = no protection
Without a written AI use policy backed by technical controls, you cannot hold employees accountable or demonstrate due diligence to auditors or regulators.
Without a written AI use policy backed by technical controls, you cannot hold employees accountable or demonstrate due diligence to auditors or regulators.
WHAT WE DELIVER
WHAT WE DELIVER
1
Shadow AI Audit
Shadow AI Audit
We analyze your network and endpoint data to locate
every AI tool in active use.
We analyze your network and endpoint data to locate
every AI tool in active use.
2
Risk Classification
Risk Classification
Each discovered tool is rated by data exposure risk, retention policies, and compliance posture, so you know where to act first.
Each discovered tool is rated by data exposure risk, retention policies, and compliance posture, so you know where to act first.
3
AI Use Policy Development
AI Use Policy Development
We draft or review your AI acceptable use policy, defining what's permitted, what's prohibited, and how violations are handled.
We draft or review your AI acceptable use policy, defining what’s permitted, what’s prohibited, and how violations are handled.
4
Ongoing Monitoring
Ongoing Monitoring
Continuous detection of new AI tool adoption across your
environment, with alerting when unauthorized or high-risk tools appear.
Continuous detection of new AI tool adoption across your
environment, with alerting when unauthorized or high-risk tools appear.
5
Governance Controls
Governance Controls
Technical enforcement through allowlisting approved tools, blocking high-risk platforms, and integrating AI oversight into your existing security stack.
Technical enforcement through allowlisting approved tools, blocking high-risk platforms, and integrating AI oversight into your existing security stack.
How It Works
How It Works
How It Works
A structured path from zero to operational.
A structured path from zero to operational.
A structured path from zero to operational.
A structured path from
zero to operational.
Every engagement follows a defined methodology so expectations are clear, progress is measurable, and nothing is left to chance.
Every engagement follows a defined methodology so expectations are clear, progress is measurable, and nothing is left to chance.
Every engagement follows a defined methodology so expectations are clear, progress is measurable, and nothing is left to chance.
01
Initial Discovery
Initial Discovery
We interview key stakeholders across your organization to understand how your business operates, where your time goes, and where AI can create real leverage. The output is a written Report that names specific tools, use cases, and recommended controls.
We interview key stakeholders across your organization to understand how your business operates, where your time goes, and where AI can create real leverage. The output is a written Report that names specific tools, use cases, and recommended controls.
Stakeholder interviews
Use-case mapping
Written AI roadmap
02
Platform Onboarding
Platform Onboarding
We configure your environment (accounts, permissions, integrations) so the infrastructure is ready before any users touch it. This phase is scoped tightly so there are no surprises.
We configure your environment (accounts, permissions, integrations) so the infrastructure is ready before any users touch it. This phase is scoped tightly so there are no surprises.
User provisioning
Role & access setup
Feature activation
03
Build & Automate
Build & Automate
For development and automation projects, we produce a Scope Document for your approval before any code is written. Work progresses through a collaborative, iterative process with your feedback integrated at every stage.
For development and automation projects, we produce a Scope Document for your approval before any code is written. Work progresses through a collaborative, iterative process with your feedback integrated at every stage.
Scope document
Iterative builds
Formal acceptance
04
Train & Hand Off
Train & Hand Off
We run live virtual training sessions covering platform use, prompting fundamentals, and responsible AI policies. Your team leaves confident, capable, and ready to operate independently.
We run live virtual training sessions covering platform use, prompting fundamentals, and responsible AI policies. Your team leaves confident, capable, and ready to operate independently.
Live virtual sessions
Prompting fundamentals
Governance alignment
Capabilities
Capabilities
Capabilities
What we can configure,
build, and connect.
What we can configure,
build, and connect.
What we can configure,
build, and connect.
We work across platforms and providers — our job is to match capability
to requirement, not to sell you a preferred vendor.
We work across platforms and providers — our job is to match capability to requirement, not to sell you a preferred vendor.
LLM configuration & deployment
LLM configuration & deployment
Deploying and configuring large language models from OpenAI, Anthropic, Google, and open-source providers for your specific use cases and data environment.
Deploying and configuring large language models from OpenAI, Anthropic, Google, and open-source providers for your specific use cases and data environment.
AI agent setup & orchestration
AI agent setup & orchestration
Multi-step autonomous agents for research, scheduling, customer support, data extraction, and internal process automation.
Multi-step autonomous agents for research, scheduling, customer support, data extraction, and internal process automation.
Workflow & integration automation
Workflow & integration automation
Connecting CRMs, ERPs, communication tools, and databases using AI-powered automation to eliminate manual handoffs between systems.
Connecting CRMs, ERPs, communication tools, and databases using AI-powered automation to eliminate manual handoffs between systems.
Custom micro-app development
Custom micro-app development
Purpose-built internal tools — AI-assisted dashboards, document processors, lead qualifiers, or anything your team does repeatedly that could be automated.
Purpose-built internal tools — AI-assisted dashboards, document processors, lead qualifiers, or anything your team does repeatedly that could be automated.
Prompt engineering & optimization
Prompt engineering & optimization
Designing production-grade prompts and prompt libraries that produce consistent, reliable results across your business functions and workflows.
Designing production-grade prompts and prompt libraries that produce consistent, reliable results across your business functions and workflows.
Ongoing technical support
Ongoing technical support
MSP-grade support for platform access, navigation, and configuration issues throughout your engagement term — backed by 24hourtek's operational standards.
MSP-grade support for platform access,navigation, and configuration issues throughout your engagement term — backed by 24hourtek’s operational standards.
Shadow AI detection & monitoring
Shadow AI detection & monitoring
Continuous discovery of unauthorized AI tool usage across your organization's network and endpoints — before a data incident forces the conversation.
Continuous discovery of unauthorized AI tool usage across your organization’s network and endpoints — before a data incident forces the conversation.
AI use policy & governance
AI use policy & governance
Written, enforceable policies defining permitted tools, prohibited use cases, data handling rules, and accountability standards aligned to your compliance requirements.
Written, enforceable policies defining permitted tools, prohibited use cases, data handling rules, and accountability standards aligned to your compliance requirements.
Our Commitment
Our Commitment
Our Commitment
Every engagement is documented and
accountable.
Every engagement is documented and
accountable.
Every engagement is documented and
accountable.
We produce written deliverables at every phase — so you always know what was agreed, what was built, and what comes next.
We produce written deliverables at every phase — so you always know what was agreed, what was built, and what comes next.
We produce written deliverables at every phase — so you always know what was agreed, what was built, and what comes next.
WHAT YOU RECEIVE
WHAT YOU RECEIVE
AI Readiness Report
AI Readiness Report
Specific tools identified, business use cases mapped, and recommended governance controls documented.
Specific tools identified, business use cases mapped, and recommended governance controls documented.
Scope Document
Scope Document
For development projects: agreed features, deliverables, timelines, and project assumptions. Signed off before work begins.
For development projects: agreed features, deliverables, timelines, and project assumptions. Signed off before work begins.
Configured environment
Configured environment
Configure user accounts, roles, and platform settings. Ready for your team on day one.
Configure user accounts, roles, and platform settings. Ready for your team on day one.
Training sessions
Training sessions
Up to four hours of live virtual instruction covering platform use, prompting, and responsible AI governance.
Up to four hours of live virtual instruction covering platform use, prompting, and responsible AI governance.
Ongoing technical support
Ongoing technical support
Technical support throughout your term for access, navigation, and configuration issues.
Technical support throughout your term for access, navigation, and configuration issues.
Shadow AI Audit Report
Shadow AI Audit Report
A full inventory of AI tools in use across your organization, risk-classified and paired with remediation recommendations.
A full inventory of AI tools in use across your organization, risk-classified and paired with remediation recommendations.
AI Use Policy
AI Use Policy
A written, enforceable policy defining permitted tools, prohibited use cases, data handling rules, and accountability standards.
A written, enforceable policy defining permitted tools, prohibited use cases, data handling rules, and accountability standards.
Ready to see where AI fits — and where it's already hiding?
The Forward Thinking IT Company.
24HourTek serves businesses across the San Francisco Bay Area with managed IT support, cybersecurity, Microsoft 365 management, and IT consulting. Our clients are located throughout San Francisco, Oakland, San Jose, Fremont, Berkeley, Walnut Creek, Palo Alto, Redwood City, Santa Clara, and the broader Bay Area region, including Alameda County, Santa Clara County, and San Mateo County. We support companies of all sizes with both on-site and remote IT services across Northern California.
268 Bush Street #2713 San Francisco, CA 94104
The Forward Thinking IT Company.
24HourTek serves businesses across the San Francisco Bay Area with managed IT support, cybersecurity, Microsoft 365 management, and IT consulting. Our clients are located throughout San Francisco, Oakland, San Jose, Fremont, Berkeley, Walnut Creek, Palo Alto, Redwood City, Santa Clara, and the broader Bay Area region, including Alameda County, Santa Clara County, and San Mateo County. We support companies of all sizes with both on-site and remote IT services across Northern California.
268 Bush Street #2713 San Francisco, CA 94104
24HourTek serves businesses across the San Francisco Bay Area with managed IT support, cybersecurity, Microsoft 365 management, and IT consulting. Our clients are located throughout San Francisco, Oakland, San Jose, Fremont, Berkeley, Walnut Creek, Palo Alto, Redwood City, Santa Clara, and the broader Bay Area region, including Alameda County, Santa Clara County, and San Mateo County. We support companies of all sizes with both on-site and remote IT services across Northern California.
268 Bush Street #2713 San Francisco, CA 94104